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Welcome to iJDMTOY Frequently Asked Questions
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Welcome to iJDMTOY
Frequently Asked Questions & Policy Page. For more questions or
concerns, please feel free to
contact us. |
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Content:
General Questions:
LED Questions:
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For the LED lights, which
color should I get?
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How long can the LED
bulbs last?
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What will cause the LED
bulbs to burn out?
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Are LEDs brighter than
OEM bulbs?
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Which color LED bulb is
brighter?
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How do I know whether
the item is correct for me?
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How can I request a
mixed color package or customize a special LED package?
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How can I install the
LED bulbs?
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After I install the LED
bulb, it doesn't work, what should I do?
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When I install the LED
bulbs, I found out the fit is a little bit off (shorter,
longer, too tight or too loose)?
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I installed the LED
bulbs to license plate, but the LED bulb flashes or there is
an error showing on the dashboard, why?
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What's the difference
between D29mm, D31mm, D36mm or D42mm LED bulbs?
HID Questions:
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Why your price
is higher comparing with other companies?
Like the old
saying, you get what you pay for! All of our LED products
are made with high quality LED chip and our HID products
must pass through a rigid test before it is put in inventory
for sell.
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How long is
the shipping time?
We always ship
out the order within the same or next business day. For US
customers, the estimated shipping time is 3 to 5 business
days; For Canadian customers, the estimated shipping time is
around 7 to 10 days (excluding the custom clearance time);
For other International customers, the estimated shipping
time is around 6 to 14 days (excluding the custom clearance
time)
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How can I keep
track on my order?
After we ship
out the order, you will receive the notification emails from
PayPal regarding the tracking number. Since we mostly use US
Postal Service for shipping, you can visit at
www.iJDMTOY.com/tracking
to monitor the shipment.
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I am an
International customer, when I track my shipment, it doesn't
show anything, what should I do?
For most
International shipments, the package will get scanned by our
local post office once received and will be directly shipped
out to the destination country. The tracking information
will not be updated until it clears out from the destination
country custom and arrives the destination country post
office. Therefore during this time, there is no tracking
updates.
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What's your
company's return policy?
Please check
here for more detail of
our return policy and terms & conditions.
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What should I
do if the package is lost or damaged?
First of all,
we would like to apologize for the lost and damage. All lost
and damage package will be covered by the insurance if
purchased. Therefore, we highly recommend all customers to
purchase the insurance during checkout. Once the lost and
damage is claimed (usually within 1 to 2 business days), we
will re-send the package immediately with no additional
cost.
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What if I am
not satisfied with the purchase?
Customer
service is our No.1 Priority. Therefore within the 30 days
from the date of purchase we can accept it back for a
return/exchange (including store credit). Please visit at
http://store.ijdmtoy.com/Articles.asp?ID=172
for more
detail.
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What is the
return address, and how can I process the return or
exchange?
Our return
address is
MotoringMax
Return & Exchange
P.O BOX 38
Rosemead, CA 91770
USA
When you send back the item for exchange or return, please
fill out the
return & exchange form
and make sure to include a copy of the our last conversation
email so we can fast process the exchange or return once we
receive it.
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For the LED
lights, which color can I get?
We carry most
of our LED products in Xenon White, Ultra Blue or Brilliant
Red in stock, you can choose whichever color you want that's
available.
However, for license plate lights, parking city lights, and
sidemarkers lights, we recommend Xenon White); for tail
lights, brake lights, corner lights, we recommend Brilliant
Red/Amber color.
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How long can
the LED bulbs last?
To ensure the
best quality, we use LEDs made by CREE under a very strict
quality control procedure, therefore the average life span
is 20000 to 50000 working hours
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What will
cause the LED bulbs to burn out?
Factors that
will cause LED bulbs to burn out; a sudden surge of higher
voltage; the surrounding temperature is too hot or too cold;
the humidity is too high; the connection is loose, etc.
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Are LEDs
brighter than OEM bulbs?
The LED bulbs
have shaper lighting, therefore it will appear brighter than
stock tungsten bulbs. However since LED bulb has narrow
angle, therefore if looking at the LED bulb from its blind
angle, it will somehow look dimmer. Therefore we highly
recommend when installing the LED bulb, make sure to point
the LED clusters directly to the desire area.
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Which color
LED bulb is brighter?
For the same
Type LED bulbs, the brightness order is: Xenon White > Ultra
Blue > Brilliant Red
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How do I know
whether the item is correct for me?
We have listed
items base on Osram Sylvania Lamp Replacement Guide with the
vehicle model and made year listed on the title, if you
believe you have received the wrong item(s), please email us
at at iJDMTOY@motoringmax.com and we will exchange it for
the correct part(s)
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How can I
request a mixed color package or customize a special LED
package?
If you need a
customized order or a mixed color LED package, please email
us at
iJDMTOY@motoringmax.com
and we will setup the listing checkout for you.
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After I
install the LED bulb, it doesn't work, what should I do?
Please try to
rotate the bulb 180 degree and plug in again. Since the LED
is polar sensitive, it means that of the power terminals are
not matching correctly, the LED will not light up. (+ with +
and - with -). But if the problem remains, please contact us
for warranty claim
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When I install the LED bulbs, I found out the fit is a
little bit off (shorter, longer, too tight or too loose)?
Please try to
bend the metal clips that hold the LED bulb a little bit,
since the metal clips are made of steel which is pretty
flexible, this will not damage the stock lamp at all.
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I installed
the LED bulbs to license plate, but the LED bulb flashes or
there is an error showing on the dashboard, why?
For some newer
European vehicles such as BMW, Mercedes, Audi, Volkswagen,
etc, they all have a very smart and sensitive on board
computer, OBC. The OBC will notice the LED bulbs because LED
bulbs have lower wattage comparing with stock tungsten
bulbs. In order to eliminate the flash problem and bypass
the OBC error showing on the dashboard, you will need to add
resistors. Or purchase our LED bulbs with built-in-resistor
to prevent this issue.
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What's the
difference between D29mm, D31mm, D36mm or D42mm LED bulbs?
D29mm LED
bulbs are commonly used for sun visor vanity mirror lights,
which is measured for 1.15" (29mm); D31mm LED bulbs are
commonly used for Japanese vehicles' map or dome lights,
which is measured for 1.25" (31mm); D36mm LED bulbs are
commonly used for European vehicles' dome lights, or license
plate lights, which is measured for 1.50" (36mm) and D42mm
LED bulbs are commonly used for American vehicles' map or
dome lights, which is measured for 1.72" (42mm).
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What's the
difference between D1S/R, D2S/R and D4S/R HID Bulbs?
D1S/R HID bulbs have
igniters integrated to the bulbs, while D2S/R and D4S/R
bulbs don't.
D4S/R HID bulbs are
mercury-free version of
D2S/R bulbs, currently are
only used for Lexus and Toyota vehicles.
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What's the
difference between D2C with D2S and D2R HID bulbs
D2C HID bulbs
are hybrid version of D2S and D2R HID bulbs. The D2C HID
bulbs can fit both D2S and D2R housings.
D2S HID bulbs
are used for vehicles with projector headlights such as
Audi, BMW, and D2R HID bulbs are used for vehicles with
non-projector headlights such as early Lexus and Acura
models.
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What's the
difference between 4300K, 6000K, 8000K, 10000K and 12000K?
4300K has a
yellow white color, 6000K has a ultra white color, 8000K has
a brilliant blue color, 10000K has a deep blue color and
12000K has a light purple color.
Plaase note
that higher the Kelvin, the lower the lighting output.
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How long can
these JDM HID bulbs last?
To ensure the
best quality, all our HID bulbs are manufactured with GE
burners, and so the life span is 2000+ working hours.
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After I
received the upgrade HID bulbs, I found out my car doesn't
have HID at all, what should I do?
We also carry
HID Conversion Kits that will convert non-HID halogen
headlight into HID, we can set up an exchange.
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