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Welcome to iJDMTOY Frequently Asked
Questions & Policy Page. For more questions or concerns, please
feel free to email us at
ijdmtoy@motoringmax.com
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Content:
General Questions:
LED Questions:
HID Questions:
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Why your price
is higher comparing with other sellers?
Like the old
saying, you get what you pay for! All our LED products are
made in Korea and most our HID products are made in Japan.
Unless other sellers' cheaper products from China,
good quality is always guaranteed with our products.
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I want to
order more than one item, how can I check them out together
and combine the order?
If you want to
order for more than one item, please email us at
iJDMTOY@motoringmax.com
with Subject: combine shipping, we will quote you the
total with the combined discount shipping and handling and
setup the listing for you. Make sure to let us know your
mailing address.
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How long is
the shipping time?
Since we carry
all listing products in stock, so we always ship out the
order within the same or next business. For US customers,
the shipping time is 2 to 5 business days; For Canadian
customers, the shipping time is around 5 to 8 days
(excluding the custom clearance time); For other
International customers, the shipping time is around 6 to 14
days (excluding the custom clearance time)
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How can I keep
track on my order?
After we ship out the order, you will
receive the notification emails from PayPal
regarding the tracking number. Since we mostly use US Postal
Service for shipping, you can visit at
www.iJDMTOY.com/tracking to monitor
the shipment.
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I am an
International customer, when I track my shipment, it doesn't
show anything, what should I do?
For most
International shipments, the package will get scanned by our
local post office once received and will be directly shipped
out to the destination country. The tracking information
will not be updated until it clears out from the destination
country custom and arrives the destination country post
office. Therefore during this time, there is no tracking
updates.
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What should I
do if the package is lost or damaged?
First of all,
we would like to apologize for the lost and damage. All lost
and damage package will be covered by the insurance if
purchased. Therefore, we highly recommend all customers to
purchase the insurance during checkout. Once the lost and
damage is claimed (usually within 1 to 2 business days), we
will re-send the package immediately with no additional
cost.
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What if I want
to exchange the item received?
If you want to
exchange, please
contact us and we
are more than happy to exchange for you with no additional
cost in most circumstances. However, it is customer's
responsibility to pay for the returning postage.
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What if I am
not satisfied with the purchase?
Customer
service is our No.1 Priority. Therefore within the first 7 days
after you receive the package, no matter what reason, you
can always send it back for a full refund with no question
asked. If it has passed 7 days, we will charge 15%
restocking fees. The shipping cost is non-refundable unless
it is our fault that we sent the wrong item or the item
won't fit.
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I am very
disappointed with order, what should I do?
We are very
very sorry about this, please email us at
iJDMTOY@motoringmax.com
and we will do all we can to help you solve the issue.
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What is the
return address, and how can I process the return or
exchange?
Our return
address is
MotoringMax
Return & Exchange
P.O BOX 38
Rosemead, CA 91770
USA
When you send back the item for exchange or return, please
make sure to include a copy of the our last conversation
email so we can fast process the exchange or return.
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For the LED
lights, which color can I get?
We carry Xenon
White, Ultra Blue, Brilliant Red and Emerald Green LED bulbs
in stock, you can choose whichever color you want.
However, for
license plate lights, parking city lights, and sidemarkers
lights, we recommend Xenon White (legal color); for tail
lights, brake lights, corner lights, we recommend Brilliant
Red/Amber color (legal color)
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Can I request
a different color LED bulbs from the auction listed?
Please email
us at
ijdmtoy@motoringmax.com
after the
checkout to request a color change, please make sure to
include your eBay ID and auction number. If the color you
requested is available, we will exchange the order for you;
if the color you requested is not available, we will email
to let you know.
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How long can
the LED bulbs last?
To ensure the
best quality, we use LEDs made by CREE or Hyundai, so the
average life span is 20000 to 50000 working hours.
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What will
cause the LED bulbs to burn out?
There are many
reasons will cause the LED bulbs to burn out, such as a
sudden surge of higher voltage; the surrounding temperature
is too hot or too cold; the humidity is too high; the
connection is loose, etc.
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Are LEDs
brighter than OEM bulbs?
The LED bulbs
have shaper lighting, therefore it will appear brighter than
stock tungsten bulbs. However since LED bulb has narrow
angle, therefore if looking at the LED bulb from its blind
angle, it will somehow look dimmer. Therefore we highly
recommend when installing the LED bulb, make sure to point
the LED clusters directly to the desire area.
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Which color
LED bulb is brighter?
For the same
Type LED bulbs, the brightness order is: Xenon White >
Emerald Green > Ultra Blue > Brilliant Red
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How do I know
whether the auction has the correct item for me?
We have listed
all our auctions base on Osram Sylvania Lamp Replacement
Guide with the vehicle model and made year listed on the
title, if you believe you have received the wrong item(s),
please email us at at
ijdmtoy@motoringmax.com
to let us
know and we will exchange for you or issue the full refund
including shipping for your order.
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How can I
request a mixed color package or customize a special LED
package?
If you need a
customized order or a mixed color LED package, please email
us at
ijdmtoy@motoringmax.com
and we will setup the listing checkout for you.
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After I
install the LED bulb, it doesn't work, what should I do?
Please try to
rotate the bulb 180 degree and plug in again. Since the LED
is polar sensitive, it means that of the power terminals are
not matching correctly, the LED will not light up. (+ with +
and - with -). But if the problem remains, let us know and
we will exchange for you.
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I installed
the LED bulbs to license plate, but the LED bulb flashes or
there is an error showing on the dashboard, why?
For some newer
European vehicles such as BMW, Mercedes, Audi, Volkswagen,
etc, they all have a very smart and sensitive on board
computer, OBC. The OBC will notice the LED bulbs because LED
bulbs have lower wattage comparing with stock tungsten
bulbs. In order to eliminate the flash problem and bypass
the OBC error showing on the dashboard, you will need to add
resistors.
For more
details, please check on our website at
Add Resistors
For LED License Plate Lights for BMW, Mercedes or Audi
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What's the
difference between T10, T15 LED bulbs?
T10 LED bulb
has 6 LED clusters, the size is 0.8 inches in length, 0.375
inches in diameter; T15 LED bulb has 9 LED clusters, the
size is 1.1 inches in length, 0.5 inches in diameter.
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I ordered the
LED License Plate Lights, the size listed in the auction is
T15, but why did I receive the T10 LED bulbs instead?
For some
vehicles, since the license plate light housing is too
small, therefore, only T10 LED bulbs can fit, therefore we
send out T10 LED bulbs instead.
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What's the
difference between D1S/R, D2S/R and D4S/R HID Bulbs?
D1S/R HID
bulbs have igniters integrated to the bulbs, while D2S/R and
D4S/R bulbs don't. D4S/R HID bulbs are mercury-free version
of D2S/R bulbs, currently are only used for Lexus and Toyota
vehicles.
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What's the
difference between D2C with D2S and D2R HID bulbs
D2C HID bulbs
are hybrid version of D2S and D2R HID bulbs. The D2C HID
bulbs can fit both D2S and D2R housings.
D2S HID bulbs
are used for vehicles with projector headlights such as
Audi, BMW, and D2R HID bulbs are used for vehicles with
non-projector headlights such as early Lexus and Acura
models.
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What's the
difference between 4300K, 6000K, 8000K, 10000K and 12000K?
4300K has a
yellow white color, 6000K has a ultra white color, 8000K has
a brilliant blue color, 10000K has a deep blue color and
12000K has a light purple color.
Please note
that higher the Kelvin, lower the lighting output.
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How long can
these JDM HID bulbs last?
To ensure the
best quality, all our HID bulbs are manufactured in Japan
using Bellof made HID burners, the life span is 2000 and up
working hours.
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After I
received the HID bulbs, I found out my car doesn't have HID
at all, what should I do?
We also carry
HID Conversion Kits that will convert non-HID halogen
headlight into HID, we can exchange and upgrade for you.
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