GENERAL RETURNS & EXCHANGES GUIDELINE
- We offer a 30-day returns/exchange period from the initial purchase date.
- If a customer is not satisfied with the product or order within 30 days of the initial purchase date, the customer may contact our Customer Service Department to request a Return Merchandise Authorization (RMA) Number.
- Once we approve the RMA for your order, a RMA Number is issued and the customer may return the item for a full refund of the item price only. You will be provided with a RMA Number within 1-2 business days via email.
- If a customer would like to exchange an item, please order your replacement item(s) online first. Afterwards, the customer may contact our Customer Service Support Team to request a Return Merchandise Authorization (RMA) Number.
- Items must be returned New and Original Condition. Returns that are damaged, altered, or modified WILL NOT be accepted.
90-Days Limited Warranty
- We offer a 90-days limited warranty on item(s) that are confirmed to be a manufacturer defect within 90 days from the initial purchase date. Warranty claims will only be applied as a replacement only; therefore no refunds and/or exchanges will be issued under this warranty. All cases are reviewed by our RMA Department.
- Our RMA Department reserves the right to deny any returns or exchanges for any item(s) returned past 90 days.
- All items returned should have a RMA Number and must be postmarked within 30 days from the initial purchase date. Unidentified returns may be returned to the sender.
- We require that all returns are shipped back in its original condition. Any item(s) that are not returned in its original condition WILL NOT be accepted.
- Any returned item(s) not found to be defective, damaged, and/or in any claimed condition WILL NOT be accepted.
- All products under categories of "VEHICLE SPECIFIC PRODUCT" shown below are subject to a 15% restocking fee.
- Installation damages are not covered under iJDMTOY's warranty policy. Misusing the product other than its intended purpose will void the warranty. Warranty coverage only applies to manufacturer defects.
- Customers are responsible for any return shipping fees.
- We do not accept COD returns at this time.
- Your item(s) must be returned back to us within 30 days from the initial purchase date. Late returns WILL NOT be accepted.